Driving Sustainable and Impactful Growth

Whittard of Chelsea, the renowned retailer of fine tea, coffee, and hot chocolate, operates 55 stores across the UK. For the past eight years, Acquire has been their trusted affiliate marketing agency, playing a pivotal role in enhancing their online presence and driving sales growth in UK and US.

Shape

Challenges

When Whittard of Chelsea approached Acquire, they were seeking to:

1. Increase their online sales amidst a competitive market.

2. Enhance their brand visibility and customer engagement through digital channels.

3. Improve the efficiency of their marketing spend.

Solutions Implemented by Acquire

To address these challenges, Acquire implemented a comprehensive affiliate marketing strategy tailored to Whittard of Chelsea’s unique brand and customer base. Key actions included:

Strategic Affiliate Partnerships

Acquire identified and collaborated with high-performing affiliates, including card-linked offers, closed user groups, influencers, and review sites, that aligned with Whittard of Chelsea’s brand values and target audience.

Performance Optimisation

Continuous monitoring and optimisation of affiliate campaigns ensured that only the best-performing affiliates were prioritised. This involved regular data analysis, A/B testing, and refining creatives and offers.

Content Marketing

Leverage content marketing to tell the Whittard of Chelsea story and highlight their product range. This included detailed product reviews, engaging blog posts, and visually appealing social media content created in collaboration with affiliates.

Seasonal Campaigns

Design and execute seasonal and holiday-specific campaigns to capitalise on peak shopping periods, thereby boosting sales during crucial times of the year.

Results

The strategic approach adopted by Acquire yielded remarkable results for Whittard of Chelsea:

Sustained Growth

Whittard of Chelsea have seen an impressive 22% year-over-year growth in affiliate sales. This sustained growth is a testament to the effectiveness of Acquire’s strategies.

Improved ROAS

There has been a 7% improvement in the Return on Advertising Spend (ROAS), indicating that Acquire has significantly enhanced the efficiency of Whittard of Chelsea’s marketing investments.

Enhanced Brand Visibility

By partnering with reputable affiliates and leveraging content marketing, Whittard of Chelsea’s brand visibility has substantially increased, attracting a broader and more engaged customer base.

Operational Excellence

The ongoing management and optimization of affiliate partnerships have ensured that Whittard of Chelsea remains at the forefront of the competitive retail market.

Conclusion

The collaboration between Whittard of Chelsea and Acquire demonstrates the power of a well-executed affiliate marketing strategy. By focusing on strategic partnerships, continuous optimisation, and engaging content, Acquire has helped Whittard of Chelsea achieve remarkable growth and improved marketing efficiency. This case study underscores Acquire’s commitment to driving success for its clients through tailored and data-driven affiliate marketing solutions.

What did Whittard have to say?

“The Acquire team pay attention to the goals of the business. From planning, to idea generation and reporting, they seamlessly implement brand strategy. This has led to year-on-year channel revenue growth of 22%. Above all, working with them is a joy and I’m grateful for the amazing support that they offer.”

Josh Archer, Digital Marketing Executive, Whittard

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